$Who Earns What

How much does a phone operator make in Japan?

Telephone Answering Clerks

Answer: The average phone operator in Japan makes $27,135 (¥4.07M) a year (monthly pay × 12 plus bonus, 2025, Japan's Basic Survey on Wage Structure).

Average yearly pay of people doing this job in Japan
$27,135 (¥4.07M)

Monthly pay $2,033 × 12 + bonus $2,735. Average age 43.6; about 207,000 people work in this job. About the same as the Japan-wide average ($33,720).

Phone operator pay in Japan (2025, averages by company size and sex)

Phone operator pay in Japan (2025, averages by company size and sex) — Data: MHLW Basic Survey on Wage Structure 2025
Company sizeEveryoneMenWomenAge
Any size$27,135$31,962$25,17143.6
Big company$25,906$31,540$23,61045.6
Mid-size$29,165$33,263$27,43340.9
Small company$24,110$26,882$23,19044.9

Why does pay differ?

In Japan, pay can differ with experience, company size and industry, location, and whether someone is regular, temporary, or part-time. Night or rotating shifts may bring different allowances; no license is required, though phone-service skills or a related certificate can help.

What if you were…

In Japan, age and company size matter most

Pick a company size, sex or age to see that group's average here.

How it changes with age

Tap an age to update the number above (Any company size, men and women combined)

How it changes with company size

Any size$27,135
Big company$25,906
Mid-size$29,165
Small company$24,110
Men$31,962
Women$25,171

What does a phone operator do?

What's a typical day like?

At a desk, you answer calls, hear what people need, type and repeat details to check they're right. You answer questions, handle complaints, connect callers to the right person, and report your work to a supervisor.

How to get this job

In Japan, no particular degree, license, or exam is required; people often apply through job ads or staffing agencies. After hiring, you learn the service, practice with role-plays, and take calls alone after a supervisor trains you.

Did you know?

Japan's phone network was not fully automatic until 1979; human operators in rural areas and islands kept manual switchboards working long after automation began.

What about the US?

Nearly the same job
Phone operator (average)
$27,135
US
Switchboard operator (typical)
$38,630

Japan's figure is the average and the US figure is the median. Prices and exchange rates matter too, so it's a rough comparison.

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Office, sales and retail jobs

Earn more in the same field

Office, sales and retail jobs that pay a bit more

Sources and data

Source: MHLW Basic Survey on Wage Structure 2025 (regular workers, by occupation) (e-Stat). Yearly pay = monthly contractual cash earnings × 12 + annual bonus. Averages for regular workers at firms with 10+ employees. Public employees (teachers, police, firefighters) and company executives are not in this survey. e-stat.go.jp

Pages used for the text

Data: MHLW Basic Survey on Wage Structure 2025 · 1 USD = 150 JPY