$Who Earns What

How much does a switchboard operator make?

US Switchboard Operators, Including Answering Service

Answer: A typical switchboard operator in the United States makes $38,630 a year (median, May 2025, US Bureau of Labor Statistics).

Yearly pay of a typical person doing this job in the US
$38,630

Line up 100 people; this is the one in the middle (median). about 34,000 people work in this job. Below the US-wide typical pay ($50,980).

Lower earner
$29,990
10th from the bottom of 100
Typical person
$38,630
Right in the middle (median)
Higher earner
$59,470
10th from the top of 100

If 100 people had this job

Lowest at bottom-left, highest at top-right

Hover over a person to see their yearly pay

45 of 100
not many

Switchboard operator pay in the United States (May 2025, median and spread)

Switchboard operator pay in the United States (May 2025, median and spread) — Data: US BLS OEWS, May 2025
Lower earner (10th from bottom)Typical person (median)Higher earner (10th from top)People in this job
$29,990$38,630$59,470about 34,000
States where switchboard operators earn the most (median, May 2025)
StateTypical person (median)People in this job
California$48,840about 7,000
New York$45,330about 2,000
Massachusetts$43,790about 830
Illinois$42,660about 1,000
New Jersey$40,430about 660

Why does pay differ?

In the United States, pay can differ with experience and skill, the kind of employer, and where the job is located. Work hours and shifts can matter too, because some jobs include non-daytime hours.

What if you lived in a different state?

Pay varies a lot by state in the US
Whole US$38,630
California$48,840
New York$45,330
Massachusetts$43,790
Illinois$42,660
New Jersey$40,430
Florida$35,410
Texas$33,620
Alabama$32,210

Top 5 and bottom 3 states, typical (median) yearly pay.

What does a switchboard operator do?

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

What's a typical day like?

At a desk with a headset and phone system, operators answer callers, ask what they need, and transfer calls or share basic information. They also take clear, time-stamped messages and may route urgent calls or announce alarms.

How to get this job

In the United States, earn a high school diploma or GED; a college degree is not usually required. Then apply for an entry-level job and learn the employer’s phone system through short-term on-the-job training.

High school plus some training (preparation level 2 of 5)

Good for people who like keeping things organized and building and doing.

Did you know?

Some switchboard operators may monitor emergency alarms, make emergency announcements, or route urgent calls to the right place.

What about Japan?

Nearly the same job
US
Switchboard operator (typical)
$38,630
Phone operator (average)
$27,135

The US figure is the median and the Japan figure is the average, so it's not a perfect comparison. Prices differ too.

Similar jobs

Jobs using similar skills (O*NET)

Earn more in the same field

Office and Administrative Support jobs that pay a bit more

Sources and data

Source: US Bureau of Labor Statistics, OEWS May 2025 (bls.gov); descriptions and related jobs from O*NET 31.0. Figures as of May 2025, full-time yearly pay (hourly × 2,080 hours). bls.gov/oes · O*NET OnLine

Pages used for the text

Data: US BLS OEWS, May 2025 · 1 USD = 150 JPY