How much does a switchboard operator make?
Answer: A typical switchboard operator in the United States makes $38,630 a year (median, May 2025, US Bureau of Labor Statistics).
Line up 100 people; this is the one in the middle (median). about 34,000 people work in this job. Below the US-wide typical pay ($50,980).
If 100 people had this job
Lowest at bottom-left, highest at top-rightHover over a person to see their yearly pay
Switchboard operator pay in the United States (May 2025, median and spread)
| Lower earner (10th from bottom) | Typical person (median) | Higher earner (10th from top) | People in this job |
|---|---|---|---|
| $29,990 | $38,630 | $59,470 | about 34,000 |
| State | Typical person (median) | People in this job |
|---|---|---|
| California | $48,840 | about 7,000 |
| New York | $45,330 | about 2,000 |
| Massachusetts | $43,790 | about 830 |
| Illinois | $42,660 | about 1,000 |
| New Jersey | $40,430 | about 660 |
Why does pay differ?
In the United States, pay can differ with experience and skill, the kind of employer, and where the job is located. Work hours and shifts can matter too, because some jobs include non-daytime hours.
What if you lived in a different state?
Pay varies a lot by state in the USTop 5 and bottom 3 states, typical (median) yearly pay.
What does a switchboard operator do?
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
What's a typical day like?
At a desk with a headset and phone system, operators answer callers, ask what they need, and transfer calls or share basic information. They also take clear, time-stamped messages and may route urgent calls or announce alarms.
How to get this job
In the United States, earn a high school diploma or GED; a college degree is not usually required. Then apply for an entry-level job and learn the employer’s phone system through short-term on-the-job training.
High school plus some training (preparation level 2 of 5)
Good for people who like keeping things organized and building and doing.
Did you know?
Some switchboard operators may monitor emergency alarms, make emergency announcements, or route urgent calls to the right place.
What about Japan?
Nearly the same jobThe US figure is the median and the Japan figure is the average, so it's not a perfect comparison. Prices differ too.
Similar jobs
Jobs using similar skills (O*NET)Earn more in the same field
Office and Administrative Support jobs that pay a bit moreSources and data
Source: US Bureau of Labor Statistics, OEWS May 2025 (bls.gov); descriptions and related jobs from O*NET 31.0. Figures as of May 2025, full-time yearly pay (hourly × 2,080 hours). bls.gov/oes · O*NET OnLine
Pages used for the text
- www.onetonline.org/link/summary/43-2011.00
- www.bls.gov/oes/2023/may/oes432011.htm
- www.bls.gov/emp/tables/education-and-training-by-occupation.htm
- www.bls.gov/careeroutlook/2015/article/wage-differences.htm
Data: US BLS OEWS, May 2025 · 1 USD = 150 JPY