How much does a customer service rep make?
Answer: A typical customer service rep in the United States makes $44,770 a year (median, May 2025, US Bureau of Labor Statistics).
Line up 100 people; this is the one in the middle (median). about 2.6 million people work in this job. About the same as the US-wide typical pay ($50,980).
If 100 people had this job
Lowest at bottom-left, highest at top-rightHover over a person to see their yearly pay
Customer service rep pay in the United States (May 2025, median and spread)
| Lower earner (10th from bottom) | Typical person (median) | Higher earner (10th from top) | People in this job |
|---|---|---|---|
| $31,750 | $44,770 | $63,590 | about 2.6 million |
| State | Typical person (median) | People in this job |
|---|---|---|
| Washington | $50,330 | about 40,000 |
| California | $49,560 | about 177,000 |
| Massachusetts | $49,120 | about 50,000 |
| Minnesota | $48,800 | about 53,000 |
| District of Columbia | $48,250 | about 8,000 |
Why does pay differ?
In the U.S., experienced reps may earn more, and some finance or insurance jobs need extra training or a state license. Pay also varies by employer and industry, location, hours worked, and how complex or specialized the tasks are.
What if you lived in a different state?
Pay varies a lot by state in the USTop 5 and bottom 3 states, typical (median) yearly pay.
What does a customer service rep do?
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
What's a typical day like?
They answer questions by phone, email, chat, or social media and check an account or order on a computer. They solve problems such as billing or returns, record what happened, and send harder cases to a supervisor.
How to get this job
Most U.S. reps need a high school diploma or equivalent, but no related experience. Employers train them on the job; some finance or insurance roles require extra training and a state license exam.
High school plus some training (preparation level 2 of 5)
Good for people who like keeping things organized and leading and selling.
Did you know?
Some U.S. reps can work from home, but supervisors may monitor their calls to check quality.
Similar jobs
Jobs using similar skills (O*NET)Earn more in the same field
Office and Administrative Support jobs that pay a bit moreSources and data
Source: US Bureau of Labor Statistics, OEWS May 2025 (bls.gov); descriptions and related jobs from O*NET 31.0. Figures as of May 2025, full-time yearly pay (hourly × 2,080 hours). bls.gov/oes · O*NET OnLine
Pages used for the text
- www.bls.gov/ooh/office-and-administrative-support/customer-service-representativ
- www.onetonline.org/link/details/43-4051.00
- www.bls.gov/careeroutlook/2015/article/wage-differences.htm
- www.bls.gov/bls/blswage.htm
Data: US BLS OEWS, May 2025 · 1 USD = 150 JPY