How much does a 911 dispatcher make?

In the U.S., pay can differ with experience, extra certifications, the kind of employer, and location. Some agencies add pay for night shifts, certifications, or speaking another language, so each employer sets its own rules.

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

What's a typical day like?

At a 911 center, you answer phone or text calls, ask where help is needed, and type details while listening to radios. You send police, firefighters, or paramedics, track their progress, and may coach callers on safety or CPR.

Finish high school or earn a GED, then apply; some U.S. agencies require a typing test and applicants to be 18. New hires train on the job, and state or local rules may require certification, including medical-dispatch training.

High school plus some training (preparation level 2 of 5)

Good for people who like keeping things organized and building and doing.

A 911 dispatcher may coach a caller through CPR by phone while help is on the way, so life-saving help can begin before an ambulance arrives.