How much does a order clerk make?

In the U.S., order clerks with more experience or extra education may earn more, and jobs with harder tasks or more responsibility can pay better. Pay also differs by employer or industry and by location.

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Excludes “Dispatchers, Except Police, Fire, and Ambulance” (43-5032) who both dispatch and take orders for services.

What's a typical day like?

They open orders from phone, email, or other systems, check that item details and customer information are complete, and enter them into a computer. They answer questions about prices and delivery dates, flag delays, and file orders or help resolve complaints.

In the U.S., finish high school or earn a GED; some employers ask for college coursework or a certificate, and BLS lists some college without a degree as typical. Then learn the employer’s ordering system and procedures in short on-the-job training.

High school plus some training (preparation level 2 of 5)

Good for people who like keeping things organized and leading and selling.

Order clerks may process more than products: orders can be for classified ads, repairs, installations, or even renting a facility.