How much does a it help desk make?

In the US, experience, useful IT certificates, and more complex or specialized work can lead to different pay. Employer, industry, and location matter too; some help desks cover nights or weekends, so hours and shifts can also affect earnings.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).

What's a typical day like?

Help desk workers answer calls, chats, or emails from people whose computer or printer is acting up. They ask questions, test fixes, guide users step by step, set up or repair devices, and record what they did.

In the US, finish high school and build computer skills; some college courses can help, and a diploma plus relevant IT certificates may qualify you. Employers may require product-specific certificates, and new hires often receive on-the-job training.

Vocational school or a few years' experience (preparation level 3 of 5)

Good for people who like keeping things organized and building and doing.

Surprise: in 2025, more than basic people skills were required for 97% of US computer user support jobs—listening matters alongside tech know-how.